Satisfaction Guarantee
Our reputation is based on the customer being satisfied! Our
first priority is resolving any problems you may have with a product you purchase from
DiscountCell.com. We carefully choose the manufacturers and items we carry to
provide the best value and quality.
DiscountCell provides the following guarantee periods:
- 30 day money back guarantee on all cellular phone and camcorder
accessories.
- 10 Day Money back guarantee on Radar Detectors.
- Software Products - 30 days if unopened.
Discountcell CANNOT accept returns of opened software or items containing
opened software (such as data kits). Opened defective software or data
kits must be exchanged through the manufacturer.
- Glass mount antennas and full install car kits are not
returnable once installed.
In fairness to our customers, we generally consider the return period to
start upon receipt of the item rather than when we ship it. To return an item within
the allowed time period, please fill out our Online Return Authorization Form.
After the return period, the manufacturers warranty applies and any problems must be taken
care of through the manufacturer. If a manufacturer does not honor their warranty,
please let us know right away. Also, we cannot accept returns on items that have
been damaged by customer abuse or misuse even if it is within the return period.
Products returned with missing parts, warranty cards, or packaging are
subject to a restocking fee of up to 15% or the cost to replace the missing items at the
discretion of DiscountCell. Products returned without a return authorization number
may be scrapped on a no credit basis.
Shipping is not refundable.
Return to Help page
Please send any questions regarding our policy to returns@discountcell.com.
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